Why 7-Day Support Isn’t a Luxury—It’s a Lifeline

When Tech Fails on a Weekend, Who Do You Call?

Imagine this: it’s Saturday afternoon, your systems go down, and your customers are calling. You reach out for help—only to hear, “We’ll get back to you Monday.”
Now what?

Business Has Changed—Support Should Too

The truth is, business doesn’t stop at 5pm on Friday anymore. Whether you're running a restaurant, managing an online store, or supporting remote teams, your operations—and your customers—expect you to be available. That’s why we’ve made a bold move: we’re here for you 7 days a week.

Our Hours Go Further

While most IT & Comms providers clock in at 9am and out at 5pm, Monday to Friday, we’ve extended our hours to match the pace of modern business:

• Monday to Friday: 8:00am – 6:00pm  

• Saturday & Sunday: 8:30am – 5:00pm  

And it’s not just our support team. Our CyberGuard customers get security experts that are monitoring your systems 24/7, every single day, keeping your business safe from cyber threats—even while you sleep.

Why 7-Day Support Matters

1. Urgent Issues Don’t Wait for Office Hours

A server crash on Sunday can cost you customers by Monday. We’re here to fix it before it becomes a crisis.

2. Some Industries Never Sleep

If you’re in hospitality, retail, or e-commerce, your busiest hours might be evenings and weekends. You can’t afford downtime when your customers are online and ready to buy.

3. Your Competitors Might Be Sleeping

Most providers still stick to the old 9–5, Monday–Friday model. That’s not good enough anymore. We’re giving you a competitive edge by being available when others aren’t.

Always On, Always There

We believe support should match your ambition. Whether you're a startup scaling fast or a hospitality business serving customers late into the night, you deserve IT support that works as hard as you do.

So next time something goes wrong on a weekend, don’t panic. Just call us. We’re already here.