Managed IT Support Cardiff

IT doesn't need to be hard. At Flotek, we pride ourselves on delivering proactive, jargon-free managed IT support in Cardiff, helping SMEs like yours stay secure, connected and productive with hosted VoIP solutions, responsive IT services and cybersecurity tailored to your way of working.

Responsive Support

Expert IT support for Cardiff, available seven days a week.

Cybersecurity Focused

Protection against ransomware, malware and evolving cyber threats.

Straightforward Guidance

Clear advice and practical support that keeps your technology working.

Local Experts

Cardiff-based support backed by the strength of our national team.

Managed IT, cybersecurity services and hosted VoIP support in Cardiff

Flotek is one of the leading providers of IT services across Cardiff. From our office in Lambourne Crescent to our wider team of regional IT experts, we cater to the unique business landscape of the capital. We offer a complete suite of fully managed IT support in Cardiff, from cybersecurity services and hosted VoIP solutions to managed print and internet connectivity.
We also believe in contributing to our local area. We began our expansion to become one of the leading IT companies in Cardiff in 2023, with the acquisition of Ikona IT and Toolk-IT. Since then, we’ve helped businesses across the city flourish and are now taking an instrumental role in a city-wide fibre rollout in collaboration with Elevate Team, backed by a £7 million investment from Cardiff Council.

Speak to our IT experts

Our full suite of managed IT support services in Cardiff

Our Managed IT Support Plans

Our strength lies in the flexibility of our services and the breadth of our expertise. We offer two straightforward packages that include robust security as standard, with our Flo360+ level providing additional protection and support for growing SMEs.

Flo Protect+

Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.

Support

Expert help when you need it—fast, friendly, and 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Robust cybersecurity to keep your data and systems safe.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management to keep everything running smoothly.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Interested? Book a discovery meeting today

The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.

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Sectors we work with in Cardiff

Work in another sector?

Discover how our team is driving growth for partners in a range of industries

View case studies

Why choose Flotek as your local Cardiff IT partner?

We believe IT support in Cardiff should be straightforward, personal and genuinely helpful. That’s why our Purple Army works alongside your business as a trusted technology partner, not just another supplier.

Technical Support Desk

Friendly, expert support from our IT specialists whenever your team needs guidance or assistance.

Remote Monitoring

Proactive, always-on monitoring helps us spot and resolve issues before they affect your operations.

Microsoft 365

Cloud-based Microsoft 365 tools, including email and file collaboration, improve your team’s productivity and day-to-day efficiency.

Microsoft Azure

Where 365 provides the tools, Azure solutions deliver the infrastructure, supporting cloud storage, flexible working and long-term business growth.

Cyber Essentials

We help Cardiff businesses achieve Cyber Essentials certification to strengthen security and build customer confidence.

Cyber Essentials and Cyber Essentials Plus certification

24/7/365 CyberGuard Security

Round-the-clock CyberGuard protection that actively detects, monitors and blocks emerging cybersecurity threats.

Hosted VoIP

Reliable hosted VoIP solutions that keep your teams connected with clear, flexible business communications and easy scalability.

Digital Learning

Cloud-based digital learning that keeps your employees informed, skilled and compliant in our modern, digital-first world.

Fully Managed IT support in Cardiff and across the UK

Our Purple Army delivers dependable, fully managed IT and cybersecurity services in Cardiff , giving you the breathing room to focus on what’s most important for your business.

Available 24/7/365
Always-on support
Local UK-wide team
100+ experts

Trusted by 2000+ businesses across the UK

FAQs about IT support in Cardiff

Get answers to some of the most frequently asked questions about our managed IT support services below. To speak to an expert, just call us on 02921 508000.

Ask us a question

Do you provide all your IT services in Cardiff?

Yes, we offer our complete range of services in Cardiff, including IT support, cybersecurity, VoIP hosted phones and more.

How far outside of Cardiff do you provide services?

We support businesses across Cardiff, Newport, the Valleys and wider South Wales. If you're unsure whether we cover your area, just get in touch.

What happened to Toolk-IT and Ikona?

We acquired Toolk-IT and Ikona IT to strengthen our presence in Cardiff. Their teams and customers are now part of our wider business, and we continue to support them with the same high standards.

Can you help with Cyber Essentials in Cardiff?

Yes. Our engineers can guide your business through the Cyber Essentials certification process, helping you meet compliance and improve your cybersecurity posture.

Do you offer VoIP Hosted Phones in Cardiff?

Absolutely. We provide hosted VoIP services in Cardiff that are scalable, cost-effective and fully supported by our local team.

Where is your Cardiff office based?

Our office is located in Llanishen at Unit 7, Cleeve House, Lambourne Crescent, Cardiff, CF14 5GP.

What is included in your managed IT support in Cardiff?

Our managed IT support includes monitoring, helpdesk access, cybersecurity, backups, updates, remote support and proactive system management.

Does your IT support cover both Mac and Windows systems?

Yes, we fully support both Mac and Windows systems, including mixed-device business environments, ensuring efficient performance, full compatibility and top-tier security, whichever OS you use.

Can you help me get the right IT support in Cardiff?

Absolutely, that’s what we're here for. Our experts will recommend the right level of IT support based on your business size, goals and existing systems.

What is the cost of managed IT services in Cardiff?

Cost will always depend on your exact business needs, but our flexible per-user pricing ensures our fees remain clear, scalable and cost-effective.

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call