IT Support Services in Swansea

IT doesn't need to be hard. From our office on Normandy Road, Flotek gives Swansea SMEs proactive, jargon-free managed IT support, hosted VoIP and cybersecurity, so your team stays secure, connected and productive whether you're in SA1, the city centre or out on the Gower.

24/7 support

Our Purple Army is on hand around the clock, with a Swansea team close by when you need someone on site.

Security focused

We monitor for malware, ransomware and phishing around the clock, stopping threats before they reach your Swansea business.

Expert support

Plain-English advice from engineers who know South West Wales businesses and the systems they rely on.

Proactive approach

We fix issues before they slow you down and keep you on track for standards like Cyber Essentials.

Do your IT Support Services in Swansea meet your business needs?

Our team specialises in straightforward, reliable IT that keeps your organisation efficient and online. Our Swansea office on Normandy Road is backed by the experience of Gower Business Systems, Cloud9ine, Saecom and Liberty Telecom, all now part of Flotek, so businesses across the city, Neath Port Talbot and Carmarthenshire get support from people who know the area.
Our managed IT services cover the lot: around-the-clock support, cybersecurity services and proactive monitoring that resolves problems before they hit your day. Simple per-user pricing keeps your IT costs in Swansea predictable as you grow.

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Full suite of managed IT support services in Swansea

Our Managed IT Support Plans

We offer two different packages for our partners, with foundational cybersecurity services for Swansea businesses included as standard in both. Upgrade to Flo360+ for additional protection and business management solutions.

Flo Protect+

Peace of mind comes as standard with unlimited Help Desk and onsite support, proactive monitoring, antivirus protection, secure backups and access to our e-learning portal.

Support

Expert help when you need it—fast, friendly, and 7 days a week.

7 Day Help Desk

Onsite Support

Remote Monitoring

Microsoft 365 Management

Software Updating

E-Learning Portal

Firewall Management

Protection

Robust cybersecurity to keep your data and systems safe.

Anti Virus Basic Protection

Anti Malware Protection

Ransomware Isolation

Flo Password Manager

Microsoft 365 Backup

Patch Management

Security Training

Management

Proactive IT management to keep everything running smoothly.

Account Manager

Annual Tech Review

Strategy & Planning

IT Asset Management

Network Management

Vendor Management

Disaster Recovery

Flo 360+

All the benefits of Flo Protect+

Along with your own branded online workspace and advanced cybersecurity protection for your system, devices and people.

Protection

CyberGuard Pro (MDR)

Phishing Simulation

Cyber Security Training (SAT)

Active Protect Monitoring

3rd Party Vulnerability Patching

MS Secure Score Upgrade

Management

IT Policy Management

Flo Signature Management

Support

SLA Escalation

Cyber Essentials Certification*

Cyber Security & Ai Training

Interested? Book a discovery meeting today

The first step towards Managed IT support is arranging a discovery meeting, where you can tell us more about your business, challenges and ambitions.

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Sectors we work with in Swansea

Work in another sector?

Discover how our team is driving growth for partners in a range of industries

View case studies

Why choose Flotek as your local Swansea IT partner?

With a Swansea office and the resources of the wider Flotek group behind it, we combine local know-how with the depth of a larger provider, working with you to get more out of your technology.

Technical support desk

Our Purple Army help desk is available seven days a week, with Swansea engineers on hand when a visit is needed.

Remote monitoring

Proactive monitoring that spots problems early, so your systems stay up during your busiest days.

Microsoft 365

Secure Microsoft 365 tools that help your team work together, whether they're in the office or at home.

Microsoft Azure

Secure, scalable Azure services, from virtual servers to cloud storage, so you can retire ageing on-site kit.

Cyber Essentials

Get certified and show customers and public sector buyers in Swansea that you take data protection seriously.

Cyber Essentials and Cyber Essentials Plus certification

24/7/365 CyberGuard Security

24/7 CyberGuard protection that blocks threats, detects issues and keeps your business safe every hour of the day and night.

Hosted VoIP

Hosted VoIP tailored for small businesses, with cloud phone systems that scale with your organisation and keep you connected after the PSTN switch-off.

Digital learning

Engaging online training through our Flo E-Learning platform to upskill your team and meet compliance requirements.

Fully Managed IT support in Swansea

Our Purple Army delivers dependable, fully managed IT and cybersecurity services in Swansea, so you can stop firefighting IT and focus on running your business.

Reduced downtime
Friendly support
UK-wide service
Regional teams

Trusted by 2000+ businesses across the UK

FAQs about IT Support in Swansea

Answers to the questions Swansea businesses ask us most about managed IT support. To speak to an expert, just call us on 02921 508000.

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Do you provide all your IT services in Swansea?

Yes. Every service we offer is available in Swansea, including IT support, cyber security, hosted VoIP and Microsoft 365.

How far outside of Swansea do you provide services?

We support businesses across Swansea, Neath, Llanelli, Bridgend, and wider South and West Wales. If you're unsure whether we cover your area, just get in touch.

What happened to Gower Business Systems, Cloud9ine, Saecom, and Liberty Telecom?

These businesses were acquired as part of our growth in Swansea. Their teams and customers are now part of our wider business, and we continue to support them with the same high standards.

Can you help with Cyber Essentials in Swansea?

Yes. Our Cyber Engineers can guide your business through the Cyber Essentials certification process, helping you meet compliance and improve your cybersecurity posture.

Do you offer VoIP Hosted Phones in Swansea?

Absolutely. We install and support hosted VoIP phone systems for Swansea businesses. They're scalable, cost-effective and backed by our local and regional teams.

Where is your Swansea office based?

Our office is located at Riverside House, Normandy Road, Swansea, SA1 2JA.

What is included in your managed IT support in Swansea?

Two packages: Flo Protect+ and Flo360+. Both include support, management and protection, and Flo360+ adds advanced security such as MDR, phishing simulation and Cyber Essentials certification.

Does your IT support cover both Mac and Windows systems?

Yes, we support both Mac and Windows systems, whether you solely use one or the other or have a hybrid IT infrastructure.

Can you help me get the right IT support in Swansea?

Absolutely. Book a discovery meeting and we'll recommend the right level of support for your business size, goals and existing systems, whether you're a five-person office in SA1 or a multi-site firm across South West Wales.

What is the cost of managed IT services in Swansea?

We price per user, so you only pay for the people we support. Book a discovery meeting and we'll give you a clear monthly cost for your Swansea business.

Send us your enquiry today

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

..or call us today

If you would prefer to have a chat or need some quick info, please give us a call