Flotek Introduces Microsoft Teams Calling to Enhance Communication between Green & Co and Their Customers
About Green & Co
Green & Co, an award-winning accounting firm based in South Wales, UK, has been providing a range of accounting and taxation services to businesses and individuals since 1993.
They offer a wide range of services, including accounts and audit, business advisory, payroll and CIS, among others, to help their clients grow. Their website highlights their expertise, experience, and unwavering commitment to providing exceptional customer service.
Green & Co faced several business challenges with their existing 3cx phone system. The call quality was not up to par, causing disruptions in communication with their clients and customers. They had also been let down by telecom companies before, leaving them worried about who to trust to provide a reliable and high-quality phone system. Despite their desire to switch to Microsoft Teams, they couldn’t find a service provider who could deliver this solution.
These challenges led to a communication issues between Green & Co and their customers, ultimately affecting their business performance.
To address the communication challenges faced by Green & Co, we provided them with a solution that offered a four-week trial of Microsoft Teams Voice. This trial period was designed to give them the comfort and confidence they needed to determine whether the solution was right for their business, with no contract obligation.
During the trial, Green & Co was able to experience the high call quality and reliable communication they had been searching for.
Moreover, with Microsoft Teams Voice, users could jump in and out of call queues effortlessly, which enabled them to handle calls more efficiently. They could also route callers using voice commands for the team or person they wished to speak to, all through one convenient tool. The trial successfully demonstrated the effectiveness and efficiency of Microsoft Teams Voice, allowing Green & Co to make an informed decision about upgrading their phone system.