Flotek Group Appoints Daniel Sowsbery as Head of Customer Experience to Bolster Growth
Flotek Group, a Managed Service provider renowned for its IT & Communications solutions, has taken a significant step in enhancing its customer service by appointing Daniel Sowsbery as the new Head of Customer Experience.
This strategic move is aimed at reinforcing the company’s commitment to growth and delivering unparalleled service across its extensive customer base.
With a robust presence that includes over 2000 customers and 86 staff spread across six regional offices, Flotek is focused on elevating its customer experience. Daniel Sowsbery, with his impressive background of leading large contact centres at Metro Bank and various service teams at Sky, joins the Flotek Senior Management Team ready to drive this initiative.
Daniel’s mandate is clear: to create a customer experience team that will act as the primary touchpoint for Flotek’s clients, ensuring their needs are met promptly and effectively. Flotek’s dedication to customer service is further exemplified by its rare industry offering of 7 days a week IT & Communications support.
Expressing his enthusiasm, Daniel Sowsbery shared,
"I’m very excited to have joined Flotek, an organisation that clearly takes its commitment to customer service very seriously. I’ve been really impressed with how engaged and passionate each person is about doing the best they can for their customers. Using my experience of leading large Customer Service teams, I’m personally committed to help Flotek deliver the best possible customer experience."
Malcolm Holland, Managing Director of Flotek Group, also provided a testimonial highlighting the significance of Daniel’s appointment:
"We have recruited the best person for the role, someone with large business experience that will be instrumental to our success. As a service-led business, we are continually investing in technology, but customer service is at the forefront of everything we do. With Daniel’s support, we’ll build not only the best tech business but one so focused on customer support it drives our reputation."
Daniel’s vision for Flotek includes a continuous review of processes and leveraging customer feedback to refine service delivery. “Importantly, I’ll be a voice for the customer in the business. If there’s something we do well, I’ll make sure we keep doing it. If there’s something we can do better, I’ll fix it,” he asserts.
The appointment of Daniel Sowsbery is a testament to Flotek’s unwavering commitment to excellence in customer service and its ambition to remain a leader in the IT & Communications industry.
