Henry, our IT Helpdesk Manager, has risen from an Apprentice to Senior Management in IT. He’s passionate about exceptional customer service, thrives in teamwork, and constantly seeks ways to improve service ticket processes. Henry holds qualifications in NVQ IT Practitioner Level 3, COMPTIA A+, COMPTIA N+, and ILM New Leaders Level 3. Effective communication is paramount to him. Beyond work, Henry likes to spend time with family and friends while also watching Arsenal and Swansea City.