Phoenix Legal Services and Flotek Group
Streamlining Legal Operations for Cardiff-Based Cost
Lawyers Law Firm
Phoenix Legal Services, one of the leading UK cost lawyer firms with a key focus on creating success from within their team, has been serving various aspects of the legal profession with a focus on legal costs, auditing, and panel management for nearly 22 years. As they approached this significant milestone, Phoenix Legal sought to address several operational challenges that were impeding their efficiency and communication.
Challenges Before Engaging Flotek
Before partnering with Flotek Group, Phoenix Legal Services faced considerable fragmentation within their operations:
Multiple Suppliers: Phoenix Legal relied on different suppliers for phones, computers, cyber security and internet services, resulting in a disjointed and inefficient system. They were unhappy with their current providers, feeling like their technology was disjointed and support levels were not where their team deserved.
Remote and Hybrid Work: With employees working remotely, in a hybrid model, or from the office, communication between colleagues was often difficult and inconsistent. The firm was also unhappy with how fragmented their technology had become and who their team should contact when a problem arises.
Need for Seamless Operations: The firm required a unified approach to ensure all systems worked seamlessly together, enabling them to deliver high-quality service to their clients. Additionally, there was no one pushing them to utilise the latest tech available, which further hindered their efficiency.
Starting with an Audit from Flotek
Implementation of Solutions
Following the audit, Flotek Group implemented several key changes:
- Integrated Communication System: Flotek introduced a fully integrated Teams phone system, facilitating communication across all teams. This change enhanced internal interactions and efficiency by providing a single application for phone calls, messaging, one-on-one meetings, group communication calls, and call recording to document any call or Teams meeting for reference.
- Microsoft Teams Meeting Room: The implementation of the new Microsoft Teams meeting room has transformed team meetings and collaboration. It facilitates inclusive and effective meetings, with a strong emphasis on integrating remote workers into the team and enhancing collaboration between employees and clients.
- Holistic Approach: Flotek’s dedication to incorporating feedback from Phoenix Legal ensured that all solutions were tailored to the firm’s specific requirements and complied with necessary cybersecurity standards.
- Unified Supplier Management: With Flotek overseeing all technology needs, including IT management, hardware supply, cyber security, and communications, Phoenix Legal enjoyed a streamlined process. This approach fostered better understanding, trust, and a unified strategy moving forward.
Special Mention: Hub365
A significant addition to Phoenix Legal’s operations was the introduction of Hub365, an intranet designed to enhance engagement among staff and clients.
- Centralised Applications: Hub365 brought all applications together in one accessible platform, available at the touch of a button. Additionally, the implementation of a single login system simplified user access, allowing staff and clients to seamlessly access necessary resources without the hassle of multiple credentials.
- Enhanced Communication: The intranet vastly improved communication, consolidating email, calendar, documents, and files in one place.
- Efficiency Gains: The need to search for different information across various platforms was eliminated, making it easier to find everything in one location.
Conclusion
The partnership between Phoenix Legal Services and Flotek Group has been transformative. By addressing the fragmentation within Phoenix Legal’s operations and implementing cohesive, integrated solutions, Flotek has enabled the firm to work more efficiently and effectively. As Phoenix Legal Services celebrates its 22nd anniversary, it does so with a renewed sense of capability and confidence, ready to serve its clients better than ever before.
The collaboration between Phoenix Legal and Flotek Group underscores the importance of having a reliable, single supplier who can bring all technological needs under one roof. This partnership has not only streamlined operations but also fostered a deeper trust and understanding, setting the stage for a successful future together.
