contact centre 2

Cloud-Based Contact Centre Solutions

It’s time to bring your contact centre to the cloud.

Allowing your customers to connect, engage, and access support is integral to service excellence.

With game-changing customer service, call management, and real-time insight, Flo Cloud Contact Centre makes it possible.

contact centre viceo overview

Call management. Customer service. Real-time insight.

Our cloud contact centre solutions help inbound and outbound contact centres meet their objectives by monitoring, managing, and enhancing their call-centre experience. 

Be it call queuing so you never lose a customer, CRM Integration, or Wallboards for critical data as it happens, Flotek’s cloud contact centre brings you valuable insight, empowers your team, and nurtures your customer relations.

Features to help you monitor, manage & enhance with every call:

Hot-desking

Login from any phone or PC for agent access

Up-to-the-minute Reporting

Comprehensive call stats for valuable insight

Wallboards

Live agent or call data for everyone to see

Full CRM Integration

Screen pop your customer record instantly

ACD Groups

Control which calls your agents take with skill-set control

Call recording

Access all your call recordings quickly and securely online

User managed portal

Configure, change or check all your configuration in the cloud

Call queueing

Never lose a customer when you’ve got them on hold

Click to dial

Initiate calls direct from your desktop

Buddy Assist

Give your agents additonal support with prompts and hints when needed

Buddy Listen

Listen live to your agents' calls for quality & training

Soft/ mobile client

Make telephone calls from your devices with our app

Truly loved by our customers & always striving to improve

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Trustpilot
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From just

£23.95

/month

Flo Contact Centre

Pricing starts from just £23.95 per month – build your online quote today

Why choose Flotek

Our promise to you

Why Choose Flotek - Annie

Always On.

Wherever your team is at, wherever you do business; staying connected with unfaltering internet back-up to boot is mission-critical for businesses whatever their size.

Why Choose Flotek - Charlotte

Always By Your Side.

Innovative, cost-effective, tried & tested solutions, not to mention our friendly and experienced team always on-hand to ensure you're right where you need to be.

Green Flotek Triangle Website

Always Secure.

Flotek's got cyber sussed, with the highest security baked-in to all our products and best practice strategies putting the right defences in place for when it happens.

Why Choose Flotek - Mike

Always Giving Back.

From rewarding our loyal customers, to promoting well-being and supporting charitable causes, every product and service we offer is delivered with expertise, passion and heart.

Get in touch

We love to chat, call us or why not try our Live Chat?

AThe Maltings
East Tyndall Street
Cardiff
CF23 5EA

T02921 50 8000

EHello@Flotek.io

A2 New Mill Court
Enterprise Park
Llansamlet  Swansea
SA7 9FG

T01792 345537

EHello@Flotek.io

AUnit N12b, Phase 1
1 Davy Road
Plymouth Science Park, Plymouth
PL6 8BX

T02921 508000

EHello@Flotek.io

AWarrington Business Park
Long Lane
Warrington
WA2 8TX

T02921 508000

EHello@Flotek.io

A4th Floor
Chantry House
Andover
SP10 1RL

T02921 508000

EHello@Flotek.io

Malcolm Holland, the Managing Director of Flotek Group

Hi I’m Malcolm

Speak with me today





    When would you like to chat?

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