Bringing your contact centre to the cloud
Allowing your customers to connect, engage and access support is integral to service excellence. With game-changing customer service, call management and real-time insight,
Flo Cloud Contact Centre makes it possible.
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Call management. Customer service. Real-time insight.
Flo Contact Centre helps inbound and outbound contact centres meet their objectives by monitoring, managing and enhancing their call-centre experience.
Be it Call queuing so you never lose a customer; CRM Integration, or Wallboards for critical data as it happens, Flotek’s solutions bring you valuable insight, empower your team, and nurture your
customer relations.
Features to help you monitor, manage & enhance with every call:
Hot-desking
Login from any phone or PC for agent access
Up-to-the-minute Reporting
Comprehensive call stats for valuable insight
Wallboards
Live agent or call data for everyone to see
Full CRM Integration
Screen pop your customer record instantly
ACD Groups
Control which calls your agents take with skill-set control
Call recording
Access all your call recordings quickly and securely online
User managed portal
Configure, change or check all your configuration in the cloud
Call queueing
Never lose a customer when you’ve got them on hold
Click to dial
Initiate calls direct from your desktop
Buddy Assist
Give your agents additonal support with prompts and hints when needed
Buddy Listen
Listen live to your agents' calls for quality & training
Soft/ mobile client
Make telephone calls from your devices with our app
Truly loved by our customers & always striving to improve
Next-Generation telephony for NHS Oxleas
How Flotek’s next-generation telephony platform benefited 3500 users across 80 sites.
Driving customer service forward for Reed Autos
How Flotek helped Reed Autos transform customer service with Flo Anywhere.
From just
£23.95
/month
Flo Contact Centre
Pricing starts from just £23.95 per month – build your online quote today
Why choose Flotek
Our promise to you
Always On.
Wherever your team is at, wherever you do business; staying connected with unfaltering internet back-up to boot is mission-critical for businesses whatever their size.
Always By Your Side.
Innovative, cost-effective, tried & tested solutions, not to mention our friendly and experienced team always on-hand to ensure you're right where you need to be.
Always Secure.
Flotek's got cyber sussed, with the highest security baked-in to all our products and best practice strategies putting the right defences in place for when it happens.
Always Giving Back.
From rewarding our loyal customers, to promoting well-being and supporting charitable causes, every product and service we offer is delivered with expertise, passion and heart.
