contact centre 2

Bringing your contact centre to the cloud

Allowing your customers to connect, engage and access support is integral to service excellence. With game-changing customer service, call management and real-time insight,

Flo Cloud Contact Centre makes it possible.

contact centre viceo overview

Call management. Customer service. Real-time insight.

Flo Contact Centre helps inbound and outbound contact centres meet their objectives by monitoring, managing and enhancing their call-centre experience. 

Be it Call queuing so you never lose a customer; CRM Integration, or Wallboards for critical data as it happens, Flotek’s solutions bring you valuable insight, empower your team, and nurture your
customer relations.

Features to help you monitor, manage & enhance with every call:

Hot-desking

Login from any phone or PC for agent access

Up-to-the-minute Reporting

Comprehensive call stats for valuable insight

Wallboards

Live agent or call data for everyone to see

Full CRM Integration

Screen pop your customer record instantly

ACD Groups

Control which calls your agents take with skill-set control

Call recording

Access all your call recordings quickly and securely online

User managed portal

Configure, change or check all your configuration in the cloud

Call queueing

Never lose a customer when you’ve got them on hold

Click to dial

Initiate calls direct from your desktop

Buddy Assist

Give your agents additonal support with prompts and hints when needed

Buddy Listen

Listen live to your agents' calls for quality & training

Soft/ mobile client

Make telephone calls from your devices with our app

Truly loved by our customers & always striving to improve

Google Reviews
Trustpilot
feefo
nhs
nhs ox logo

Next-Generation telephony for NHS Oxleas

How Flotek’s next-generation telephony platform benefited 3500 users across 80 sites.

reeds
reeds logo

Driving customer service forward for Reed Autos

How Flotek helped Reed Autos transform customer service with Flo Anywhere.

From just

£23.95

/month

Flo Contact Centre

Pricing starts from just £23.95 per month – build your online quote today

Why choose Flotek

Our promise to you

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Always On.

Wherever your team is at, wherever you do business; staying connected with unfaltering internet back-up to boot is mission-critical for businesses whatever their size.

Mal phone

Always By Your Side.

Innovative, cost-effective, tried & tested solutions, not to mention our friendly and experienced team always on-hand to ensure you're right where you need to be.

Dave Ipad

Always Secure.

Flotek's got cyber sussed, with the highest security baked-in to all our products and best practice strategies putting the right defences in place for when it happens.

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Always Giving Back.

From rewarding our loyal customers, to promoting well-being and supporting charitable causes, every product and service we offer is delivered with expertise, passion and heart.

Get in touch

We love to chat, call us or why not try our Live Chat?

AThe Maltings
East Tyndall Street
Cardiff
CF23 5EA

T02921 50 8000

EHello@Flotek.io

A2 New Mill Court
Enterprise Park
Llansamlet  Swansea
SA7 9FG

T01792 345537

EHello@Flotek.io

AUnit MSU9a, L1.1
Charles Street
Plymouth, Devon
PL1 1EA

T02921 508000

EHello@Flotek.io

Mal Help

Hi I’m Malcolm

Speak with me today





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