Call Recording

Revitalise customer service - with automatic call recording

Whether it’s improving customer service, ensuring optimal agent operation, protecting customers’ payment details, or simply retaining conversations for compliance, call recordings is an easy-win for businesses wanting to cut costs, increase efficiencies and boost team collaboration.

Call Recording

Hear (and re-hear) every word.

Flotek’s automated call-recordings solutions such as FloUC and FloAnywhere, allow for easy recording, playback, download and storage of inbound and outbound calls.

FloAnywhere gives your team all the functionality of their office line, without being tied to the office, including call-recordings for mobile calls.

FloUC brings collaboration and calls together as one tool across mobile and desktop – with or without a deskphone.

We can even bring voice to Microsoft Teams with no additional hardware or software and extends call recording to Microsoft Teams Users.

Flotek’s call-recording solutions also allow for PCI / DSS Integration where call recording can be paused for credit card payments, then resumed.

Features & Benefits of Call-Recording:

Identify Problems

Pinpoint potential communication issues for individuals and groups

Archive Records

Ideal for verifying stored client information or referring back to for training

Recover Missed Details

Go back and listen to clarify confusion or disputes

Quality Assurance

Gauge client satisfaction and quality of agent support

Continually Improve

Keep track of client satisfaction levels and agent service levels

Legal Compliance

As a measure of protection in potential legal disputes

Truly loved by our customers & always striving to improve

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Next-Generation telephony for NHS Oxleas

How Flotek’s next-generation telephony platform benefited 3500 users across 80 sites.

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Driving customer service forward for Reed Autos

How Flotek helped Reed Autos transform customer service with Flo Anywhere.

From just

£9.95

/month

Record them calls on FloUC

Pricing starts from just £9.95 per month – build your online quote today

Why choose Flotek

Our promise to you

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Always On.

Wherever your team is at, wherever you do business; staying connected with unfaltering internet back-up to boot is mission-critical for businesses whatever their size.

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Always By Your Side.

Innovative, cost-effective, tried & tested solutions, not to mention our friendly and experienced team always on-hand to ensure you're right where you need to be.

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Always Secure.

Flotek's got cyber sussed, with the highest security baked-in to all our products and best practice strategies putting the right defences in place for when it happens.

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Always Giving Back.

From rewarding our loyal customers, to promoting well-being and supporting charitable causes, every product and service we offer is delivered with expertise, passion and heart.

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Get in touch

We love to chat, call us or why not try our Live Chat?

AThe Maltings
East Tyndall Street
Cardiff
CF23 5EA

T02921 50 8000

EHello@Flotek.io

A2 New Mill Court
Enterprise Park
Llansamlet  Swansea
SA7 9FG

T01792 345537

EHello@Flotek.io

AUnit MSU9a, L1.1
Charles Street
Plymouth, Devon
PL1 1EA

T02921 508000

EHello@Flotek.io

Mal Help

Hi I’m Malcolm

Speak with me today





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