Revitalise Customer Service With Automatic Call Recording Solutions
Whether it’s improving customer service, ensuring optimal agent operation, protecting customers’ payment details, or simply retaining conversations for compliance, call recording software provides an easy win for businesses wanting to cut costs, increase efficiencies, and boost team collaboration.
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Hear (And Re-hear) Every Word With Our Call Recording Software
Flotek’s automated call recording solutions, such as FloUC and FloAnywhere, allow for easy recording, playback, download, and storage of inbound and outbound calls.
FloAnywhere gives your team all the functionality of their office line without being tied to the office, including call recordings for mobile calls.
FloUC brings collaboration and calls together as one tool across mobile and desktop – with or without a desk phone.
We can even bring voice to Microsoft Teams with no additional hardware or software and extend call recording to Microsoft Teams Users.
Flotek’s call recording solutions also allow for PCI / DSS Integration, where call recording can be paused for credit card payments and then resumed.
Features & Benefits of Call-Recording:
Identify Problems
Pinpoint potential communication issues for individuals and groups
Archive Records
Ideal for verifying stored client information or referring back to for training
Recover Missed Details
Go back and listen to clarify confusion or disputes
Quality Assurance
Gauge client satisfaction and quality of agent support
Continually Improve
Keep track of client satisfaction levels and agent service levels
Legal Compliance
As a measure of protection in potential legal disputes
Truly loved by our customers & always striving to improve
Next-Generation telephony for NHS Oxleas
How Flotek’s next-generation telephony platform benefited 3500 users across 80 sites.
Driving customer service forward for Reed Autos
How Flotek helped Reed Autos transform customer service with Flo Anywhere.
From just
£9.95
/month
Record them calls on FloUC
Pricing starts from just £9.95 per month – build your online quote today
Why choose Flotek
Our promise to you
Always On.
Wherever your team is at, wherever you do business; staying connected with unfaltering internet back-up to boot is mission-critical for businesses whatever their size.
Always By Your Side.
Innovative, cost-effective, tried & tested solutions, not to mention our friendly and experienced team always on-hand to ensure you're right where you need to be.
Always Secure.
Flotek's got cyber sussed, with the highest security baked-in to all our products and best practice strategies putting the right defences in place for when it happens.
Always Giving Back.
From rewarding our loyal customers, to promoting well-being and supporting charitable causes, every product and service we offer is delivered with expertise, passion and heart.
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