From just £3.00 /Month
Call Centre Analytics
Get a birds eye view of your business with our call centre analytics.
Achieve real-time call centre & communication analysis – with Flotek Call Insight.
Every business wants the opportunity to optimise its communications systems and
workflows, but finding the time to monitor can be a stretch.
Call Insight – Flotek’s telephone call analysis software – puts it all within easy reach.
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Analysis of all areas
Call analysis software empowers your team to deliver first-class customer service by bringing you powerful automated call centre analytics for real-time insight.
From call-reporting for core performance metrics and KPIs to minute-by-minute service level monitoring with live wallboards, Call Insights makes self-management simple and hassle-free.
Best of all, it’s completely web-portal driven.
Features & Benefits of Call Insight:
Best in Class App
Allowing for customisable reporting, analytics and resource management
Fully Customisable Dashboard
For straightforward data and settings management
Wallboards
Live wallboards for call and agent metrics to monitor and motivate
Boost Efficiency
Measure, improve and allocate resources
Extensive Reporting
From Extension Summaries and Call Details to Call Response and Missed calls
Call Tracking
See where failed calls were terminated, spot problems and create solutions
No Installation Required
Just sign up, sign in and analyse with easy interface and quick configuration
Anytime, Anywhere
Schedule reports or view in real-time and access from wherever you are
Boost Customer Service
Thanks to rich, customizable analytics for continuous improvement
Truly loved by our customers & always striving to improve
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From just
£3.00
/month
Add Insights to Flo One
Pricing starts from just £3.00 per month, per user – build your online quote today
Why choose Flotek
Our promise to you
Always On.
Wherever your team is at, wherever you do business; staying connected with unfaltering internet back-up to boot is mission-critical for businesses whatever their size.
Always By Your Side.
Innovative, cost-effective, tried & tested solutions, not to mention our friendly and experienced team always on-hand to ensure you're right where you need to be.
Always Secure.
Flotek's got cyber sussed, with the highest security baked-in to all our products and best practice strategies putting the right defences in place for when it happens.
Always Giving Back.
From rewarding our loyal customers, to promoting well-being and supporting charitable causes, every product and service we offer is delivered with expertise, passion and heart.
