Call Insight - monitor Image

From just £3.00 /Month

Call Centre Analytics

Get a birds eye view of your business with our call centre analytics.

Achieve real-time call centre & communication analysis – with Flotek Call Insight.

Every business wants the opportunity to optimise its communications systems and

workflows, but finding the time to monitor can be a stretch. 

Call Insight – Flotek’s telephone call analysis software – puts it all within easy reach.

Call Board Dashboard

Analysis of all areas

Call analysis software empowers your team to deliver first-class customer service by bringing you powerful automated call centre analytics for real-time insight.

From call-reporting for core performance metrics and KPIs to minute-by-minute service level monitoring with live wallboards, Call Insights makes self-management simple and hassle-free.

Best of all, it’s completely web-portal driven.

Features & Benefits of Call Insight:

Best in Class App

Allowing for customisable reporting, analytics and resource management

Fully Customisable Dashboard

For straightforward data and settings management

Wallboards

Live wallboards for call and agent metrics to monitor and motivate

Boost Efficiency

Measure, improve and allocate resources

Extensive Reporting

From Extension Summaries and Call Details to Call Response and Missed calls

Call Tracking

See where failed calls were terminated, spot problems and create solutions

No Installation Required

Just sign up, sign in and analyse with easy interface and quick configuration

Anytime, Anywhere

Schedule reports or view in real-time and access from wherever you are

Boost Customer Service

Thanks to rich, customizable analytics for continuous improvement

Truly loved by our customers & always striving to improve

Google Reviews
Trustpilot
feefo
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Next-Generation telephony for NHS Oxleas

How Flotek’s next-generation telephony platform benefited 3500 users across 80 sites.

reeds
reeds logo

Driving customer service forward for Reed Autos

How Flotek helped Reed Autos transform customer service with Flo Anywhere.

From just

£3.00

/month

Add Insights to Flo One

Pricing starts from just £3.00 per month, per user – build your online quote today

Why choose Flotek

Our promise to you

Why Choose Flotek - Annie

Always On.

Wherever your team is at, wherever you do business; staying connected with unfaltering internet back-up to boot is mission-critical for businesses whatever their size.

Why Choose Flotek - Charlotte

Always By Your Side.

Innovative, cost-effective, tried & tested solutions, not to mention our friendly and experienced team always on-hand to ensure you're right where you need to be.

Why Choose Flotek - Henry

Always Secure.

Flotek's got cyber sussed, with the highest security baked-in to all our products and best practice strategies putting the right defences in place for when it happens.

Why Choose Flotek - Mike

Always Giving Back.

From rewarding our loyal customers, to promoting well-being and supporting charitable causes, every product and service we offer is delivered with expertise, passion and heart.

Get in touch

We love to chat, call us or why not try our Live Chat?

AThe Maltings
East Tyndall Street
Cardiff
CF23 5EA

T02921 50 8000

EHello@Flotek.io

A2 New Mill Court
Enterprise Park
Llansamlet  Swansea
SA7 9FG

T01792 345537

EHello@Flotek.io

AUnit N12b, Phase 1
1 Davy Road
Plymouth Science Park, Plymouth
PL6 8BX

T02921 508000

EHello@Flotek.io

AWarrington Business Park
Long Lane
Warrington
WA2 8TX

T02921 508000

EHello@Flotek.io

A4th Floor
Chantry House
Andover
SP10 1RL

T02921 508000

EHello@Flotek.io

Malcolm Holland, the Managing Director of Flotek Group

Hi I’m Malcolm

Speak with me today





    When would you like to chat?

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